Returns
Our return policy lasts 7 business days. If 7 business days have passed since your item was marked by USPS as delivered we unfortunately can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds
Items must leave customer’s hands and be shipping back with tracking within 7 days of receipt with tracking to issue a refund or store credit for exchange.
CONDITION OF RETURNED ITEMS
- Items must be unwashed and unworn
- Hygiene strip MUST be attached to product
- Sale items are not eligible for refunds or exhanges
- Items must be returned within 7 business days of receipt
- All items must be in new condition with liners and hang tags still attached. We have the right to refuse to refund your items if the hygiene stickers & tags have been removed or tampered with.
- If return is deemed to have been used or not in perfect condition we will send it back to you
- Should you refuse or reject your delivery due to customs fees there will be a $25 return fee deducted from your refund to cover return shipping cost.
- Axil Swim is in no way responsible for custom fees incurred or customs holding times in your country of receipt.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale Items
We accept returns, refunds & exchanges on regular, full priced items. Sale items are final, with the exception of initial $20 off discount code provided by Axil Swim to customer.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hi@axilswim.com
You will be responsible for paying for your own shipping costs for returning or exchanging an item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without tracking provided.
How to Return
- Email hi@axilswim.com with your reason for return and order number
- We will send you instructions for the return
- Once your return/exchange is received and processed we will contact you
- Please allow 6-7 business days for processing
Axil's Mission:
Our mission at Axil Swim is to create a space where women can not only be seen, but heard. We recognize that swimwear can be a vulnerable space, and we want you to feel confident in your vulnerability. That’s why we make amazing swimsuits that fit and feel great, so you can feel fearless in your skin. Because when you feel better, you move better. When you’re in Axil Swim - trust that we are there for you as you move through every season of your life. Have fun, cheer each other on, and be who you want to be!
We Listened
Before we even built our brand, we wanted to know what everyone felt was missing from their swimwear buying experiences. This is why we did multiple workshops with people from all walks of life. One of the greatest things that came from those workshops is our shop by size. We have given you a filter that allows you to see how our suits fit based on your size. If you click "Shop Large Model," you will only see our suits on a large model, allowing you to see how it will fit on your body type.
When You Buy Any Axil Swim Product You're Supporting:
- The East Los Angels Women's Center: "a leading voice and advocate for survivors and their families affected by sexual, domestic, and intimate partner violence, HIV/AIDS and the intersection of homelessness."
- The Boys and Girls Clubs of America: "We believe every kid has what it takes. The mission and core beliefs of Boys & Girls Clubs fuel our commitment to promoting safe, positive and inclusive environments for all. Boys & Girls Clubs of America supports all youth and teens - of every race, ethnicity, gender, gender expression, sexual orientation, ability, socio-economic status and religion - in reaching their full potential."
- The Dylan Witschen Foundation: "has been created to celebrate and honor the life of Dylan Witschen. Motivated by Dylan's passion for life and love of sports, the mission of this foundation is to support his dreams and maintain his legacy by providing scholarships for local college bound students. Along with Dylan's hopes for funding a cure for cancer, funds will also be donated to St. Jude Children's Reaserch Hospital and other like insitutions dedicated to finding a cure for cancer."