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FAQ

Is your product recycled?

Absolutely! All suits are 78% recycled polyamide and 22% elastane. Our sanitary poly bags are 100% recycled & shipping bags are 100% compostable. Let's keep the sea clean & the sun shining!

How do I process a return?

Grab the black bag & shipping label in your Axil Swim package to ship your suit as a return. Suits are refundable up to 30 days of receiving your order. We accept returns for any reason. Please note, returns must include hang tag to be processed as a valid return. Returns are processed within 10 days of our fulfillment team receiving the package. We do not allow returns or exchanges on any sale items. No exceptions. For other returns questions or concerns, please email team@axilswim.com.

Can I exchange my suit?

An exchange is processed as a return. Please follow return instructions. You will receive a full refund for your suit & then can make a new purchase for the item(s) you would like!

When will I receive my order? I purchased today!

We currently use flat rate shipping for all orders. Once shipped, ordrs typically arrive within 3-5 days.

How do I decide on what size is best for me?

All product pages include photos & videos of Small, Medium and Large models in each suit. All model measurements are on product pages. For XS through XL sizing, please refer to our size guide and measurement instructions.

How do I care for my bikini?

Axil Swim uses high-quality, luxury, mostly recycled fabric for all suits, along with delicate crochet & charm accents. We highly recommend caring for your Axil Swimwear in the ways listed below.

  • Hand wash with a gentle, non-bleach detergent with cool to cold water.
  • Hang product to dry on a rack or clothes hanger. Refrain from tumble dry, dry cleaning, ironing, or steaming.
  • Soaking suit in soap, detergent, bleach, or any other fragrant product will damage fabric and tarnish materials.
  • Rubbing against uneven, course or jagged surfaces may cause pulling and damage to fabric.
  • Chemicals such as; high levels of chlorine, oils, sunscreens, lotions & tanning products may cause colors to dilute & fabrics to luster.

I have product-related questions. Who should I contact?

Please email team@axilswim.com :) We are available M-F, 8a-8p est.. If you email us outside of traditional business hours, we will get back to you asap!

Do you have a loyalty/rewards program?

Coming soon! If you sign up early on this page, you will receive points immediately when our loyalty program goes live. Start earning rewards today!

I want to be part of the dream team. Who should I contact?

From in-office positions to influencer campaigns, please email hi@axilswim.com. We look forward to building the brand with you!

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